Urgent: Customer Support Engineer for US Based MNC- Chennai

Hi,
 
KS CONSULTING GROUPS is one of the Premier IT, ITES & Non-IT Recruitment Consultancy Firm in Chennai.
 
We have appointed to shortlist Candidate's profiles by Our US Based MNC Client in Chennai on the following skill sets.

 

Position : CUSTOMER SUPPORT ENGINEER – CSE

 

JOB CONTENT

ROLE OBJECTIVE
The CSE will be charged with providing 1st and 2nd level support to Force10's core, aggregation, edge and security platforms. 

 

AREAS OF RESPONSIBILITY 
         ;     •; These duties will include responding to more complex customer software and hardware queries, as well as providing analysis for customer       ;           ;           reported problem scenarios. Part of the role will also include building lab topologies to facilitate problem recreation and verify software bug fixes.
        ;      • Other duties will include monitoring assigned customer accounts for trends, anomalies and problems, generating scenario specific tests for  ;           ;           ;     customer topologies, and delivering quarterly service summaries to key customers.
     ;         R26; CSE’s responsibilities is the interaction and, when necessary, the escalation of issues to Development in order to provide timely customer problem          ;       resolution. ;
     ;         R26; The CSE is also charged with acting as a mentor and technical resource to more junior staffers. 

 

KEY INTERACTIONS 
Internal
 Engg/Testing- & other user departments
 Manager/HOD of T A C  External-
 Customers-
 Business- Partners/Consultants

 

MINIMUM REQUIREMENTS
Level of Education
 Bachelor of Engineering from a reputed University – B.E. OR MCA

 

Experience
 Three years desirable.

 

KNOWLEDGE AND SKILLS
Functional Knowledge
     ;          • This position requires a strong analytical thinking component in conjunction with solid communication skills.
     ;          • The candidate is also expected to have good time management skills and the ability to approach problem solving from a creative, yet still methodical, perspective.

 

Other required skills include:
- Linux/Unix and server OS proficiency
- C+, Perl and/or Tcl programming
- understanding of TCP/IP
- understanding of L2 protocols (i.e. STP, RSTP, MSTP)
- understanding of L3 protocols (i.e. OSPF, ISIS, BGP, RIPv2)
- understanding of QoS, multicast and IPv6
- understanding of various security protocols (SShv2

 

Desired Skills-: Very Critical

- ability to interpret source code
- TBD

 

Behavioural Skills
         ;    • ;The candidate must illustrate a strong desire to acquire new skill-sets and be aggressive with replicating customer problems.
     ;        • The candidate must be able to effectively manage relationships across teams. 
     ;        • The candidate must also be capable of providing leadership and guidance to more junior staffers.

KEY PERFORMANCE INDICATORS
1. Speed of operations & sensitivity in addressing customer queries
2. Timely completion of all cases in a creative, yet still methodical, perspective.
3. Quality and accuracy  in handling the cases
4. Technical scalability

 

Subject Code: KS-F10-CSE-01

 

If your profile matches any of the above positions, You can forward your profile to infokscg.net

 

Also you can forward this mail to your friends/colleagues who may interested to apply these positions.

 

Kindly mention,

1) Current Company and Location
2) Contact Number
3) Current CTC
4) Expected CTC
5) Lead time to Join
6) Ready to relocate to Chennai : (Yes/No)
7) E-Mail ID

 

With Best Regards,
 
KS CONSULTING GROUPS