Rally Software Development <http://www.rallydev.com/> located in
Boulder, Colorado is a dynamic, start-up that provides software-driven
enterprises a complete solution of knowledge, coaching and tooling to
succeed with Agile, the next generation of development practices.Due to
our success we are seeking the following individual to join our team.
Responsibilities
* Works as part of a high performance team to promptly identify,
analyze and resolve customer inquiries, concerns, and issues. *
Responds to customer requests regarding the Rally product and Agile
methodologies. * Creates and delivers customer tool and methodology
training. * Delivers Agile best practices coaching. * Advises
customers on tool and methodology implementation. * Coordinates
internal resources to ensure customer success. * Acts as a liaison
between customers and product management to ensure customer issues are
resolved. * Writes technical documentation. * Participates in
projects to improve support capability and systems deployment.
The ideal candidate will have the following experience and attributes:
* Possess superior problem solving skills with a proven ability to
exercise sound judgment to solve complex issues, recognize business
critical situations and escalate as needed. * 2 + years previous
customer software support required, ideally supporting Web applications.
* Interest in acquiring deep product and methodology expertise;
experience with Software Development, Requirements Management and/or
Agile methodologies a huge plus. * Java and .NET skills desired,
understanding of Web Services with SOAP and/or REST. * Excellent
presentation, demonstration and facilitation skills in leading meetings,
trials and projects. * Experience with VMware a plus. * Ability
to work effectively in a fast-paced and fluid environment. * History
of outstanding customer service and customer advocacy. * BA/BS
degree in Computer Science, Engineering or related field a plus.
At Rally we're looking for people who are passionate about the software
industry and want to work with the best and brightest. We value
teamwork, the ability to meet commitments as well as skill and in return
offer an exceptional opportunity to grow. We strive for a healthy,
productive work/life balance, while enjoying the opportunity to
substantially contribute to the direction and success of a vibrant
software business.
If this sounds like an environment in which you might thrive, please
email resume to jobs%40rallydev.com">jobs
rallydev.com <mailto: jobs%40rallydev.com">jobsrallydev.com> .
Join our award winning team!
Jolt Award Winner 2006 & 2007 - Best Product in our Category
Locally Most Innovative Product (IQ Awards)
Top "Best Company to Work for in Colorado" 2006 & 2007
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