EndNote X1

In the process of setting up and testing EndNote X1 using a
volume
license edition we encountered the following:



Operating environment:

Windows XP

Word 2002 SP3

EndNote X1



Using CWYW to insert a figure in a document we received the
following
error msg: 'An unknown error occurred'.

The figure appears in the document, but is then deleted when
you attempt
to 'Generate the figure list'.



The computers in question had previously had EndNote X
installed, but
this was removed before the installation of EndNote X1. In
one case we
also deleted user preferences in Documents & settings /
Application
Data, and removed EndNote from the Windows registry entry
for ISI, but
this mad no difference.



We also tried removing a previous Word plugin for ProCite in
case there
was conflict between the two, but this also made no
difference.



The same EndNote X1 installation with Word 2007 works
perfectly with no
error msg.



Greg Fry

Faculty Liaison Librarian

Charles Sturt University



end



____________________________________________________________
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Greg Fry

Team Leader, Faculty Liaison



Division of Library Services

Charles Sturt University

PO Box 789

Albury NSW 2640



Telephone: +61 02 6051 9977

Mobile:      +61 0439 401 203

Fax:          +61 02 6051 9841

Email: gfrycsu.edu.au



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