Thanks - but that's not the problem. The problem arises
when, in Word,
students use the Find Citation command in the EndNote Web
CWYW toolbar
or menu. EndNote Web asks them to authenticate by entering
their email
address and password, spends ages thinking about it, and
then asks them
to do it again, and again, and again... They have no problem
accessing
their EndNote Web library from the same computer. And all
the other CWYW
functions in the Word plug-in work OK. So it seems to be
something about
the authentication process that's not working or getting
blocked in some
way.
Martin
>
> Date: Fri, 21 Mar 2008 13:59:15 -0400
> From: Leah.Chamblee[leahchamblee yahoo.com]
> Subject: Re: endnote-interest-digest V1 #2434
>
> I have the regular version of Endnote, although I have
used the web
> version....So am giving info on the reg version. Make
sure that CWYW
> is installed. Make sure that CWYW is enabled in Word.
If you have a
> start/programs/endnote/configure then click configure.
> For 2003 make sure that the Endnote preferences in CWYW
are set for
> Endnote web.
>
> - ------------------------------
>
> Date: Thu, 20 Mar 2008 19:10:47 -0400
> From: Martin.Steward[martin.stewardmanchester.ac.uk]
> Subject: EndNote Web CWYW problem
>
> Can anyone help with a problem that some of our
students are having
> using Find Citation in the EndNote Web plug-in for Word
2003. Although
> they have no problem accessing their EndNote Web
library from their
> home computers via a browser, some of them (but not
all) find that
> they can't search their library using the Find Citation
command from
> inside Word.
> They have no problem doing so on University networked
PCs, it's just
> some of them can't do it off-campus. The problem
doesn't seem to be
> limited to a particular Windows or Word version, or to
a particular
> ISP.
> The only glimmer of hope is that someone reported that
he's solved the
> problem by altering his firewall settings so that Word
has full access
> to the internet. But most of them are just using the
Windows XP
> firewall with its default settings which appears to
list Word as an
> exception.
>
> Any suggestions? Otherwise EndNote Web is brilliant and
the students
> love it...
>
> Thanks
>
> Martin Steward
> Faculty of Life Sciences
> University of Manchester
>
>
> ***************************************
>
>
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