Re: EndNote List Announcement (use the forum--or roll your

On 4/16/08 11:56 AM, "Alain.Borel[alain.borelepfl.ch]" wrote:

> Once again, the solution as I see it: a mailing list +
a forum, with a

> bi-directional gateway in between. Everybody wins.

And this is very common (in fact, maybe the norm).

I simply do not use web forums. Period.

They take too many resources (time, another application
open, usernames,
passwords, clutter, ads, etc.) from me.

In a recent poll on a site I operate, the Number 1 complaint
that users
had about other sites was their reliance on web forums.

The software is usually very bad, and at the least, not
consistent
across sites (we have to learn not only new
usernames/passwords, but
also must learn to use dozens of different fora software,
different
layouts, etc.)

If this list were not set-up to be 'moderated', then there
would not be
any need for human management on a daily basis.  I have
never understood
why this EndNote list had to have messages approved in the
first place.
That's an unneeded tax on time for someone...list software
is very
mature.

But, alas, there was no gathering of data from this list (do
you want a
forum?) and so we are just told that the list is being
replaced.

That's not customer service, really.

There are no mentions of why this change is made, what is
hoped to be
gained from it or anything.

Of what I've read, the reasons are false:  mailing lists
provide
archives, so that argument is moot;  lists provide
human-free
management, so, again, moot.


I'm very discouraged by this change, and simply will not
visit the web
forum.