Hi Liz. We were also having a rash of security alerts from
Blackwell SYNERGY reporting excessive downloading. The cure
was
to send them our Proxy IP address. I don't know that this
will
work for you, but you might try it.
-Selden
Elizabeth R Lorbeer wrote:
>I am trying to troubleshoot, again, a reported message
from
>Blackwell Synergy regarding "spider
activity" from my
>university's IP range. Our previous investigation
showed no
>abuse on the part of our user - however we received
another
>message that an IP range was turned off. It takes hours
to
>troubleshoot and our IT logs can't find anything
suspicious. Our
>license allows us to correct any abuse - however I am
growing
>tired of not finding any problems on our end. Is anyone
else
>having the same problem with Blackwell?
>
>Thanks,
>
>Liz Lorbeer
>Associate Director for Content Management
>Assistant Professor
>Lister Hill Library of the the Health Sciences
>lorbeer uab.edu
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