HP 9050 Printer 49 4C02 Error

I'll answer the second question first. If your printer is out of
warranty, then they want your credit card # and wil bill you to speak
with a tech. Last time I hit that roadblock they wanted $25.00 and I
hung up. And I don't know of a number for free, out of warranty tech
advise. People wanted cheaper printers, so now they pay if they need
help.

As for the error, a 49.xx error can frequently be a failed JetDirect
card. I'm not familiar with the 9050, but if it's got a plug in type
card, it's likely bad. If it's a 615N card, it's definitely bad,
whether it's failed yet or not. There have been several service notes
on the 615N, so if that's the isse, they may possibly be sending a
card. I have no idea what a "Compaq Flash Module" would be in an HP
printer.

Kent

--- In printerrepair%40yahoogroups.com">printerrepairyahoogroups.com, "schroedj2001"
<john.schroeder...> wrote:
&gt;
> I have a customer that has an HP 9050 printer. A week ago they
called
> and said they had a paper jam message, but couldn't find the paper
>; jam. In the mean time some how it was resolved.
>
> Today I got another call that they are having the same problem and
> they called HP and were told that the Compaq Flash Module was bad
and
>; HP would cover it under warranty. This printer is over a year old
and
>; out of warranty as far as I know.
>;
> Part # Q7725-67932 (32MB CFM MEM MOD 8.106.1 CFM = COMPAQ FLASH
MODULE)
>
> Serveral other earlier errors related to the 49 error were 49.2047
and
>; 49 00FF. The only other errors on the Event log are 13.01 Paper
Feed
&gt; 1, Paper Late Jams and 13.05 Fuser Output, Paper Late Jam.
>
> So my guess is there must be a service note covering this problem.
>
> I asked my customer if they got a case # from HP and they said no.
> Further more, based on my experience, someone paid for the call to
HP
> to get that information. I can't see my customer paying to talk to
HP
> tech on the phone for troubleshooting. Something isn't right here.
>;
> Can someone confirm the Service Note and does anybody know an HP
phone
&gt; number for free tech information when the product is out off
warranty.
>
> Thanks,
&gt;
> John Schroeder
>

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